Terms of Service

These terms govern your use of Mediator.ai ("the Service"), provided by Mediator.ai LLC ("we", "us"). By creating an account or using the Service, you agree to these terms. If you don't agree, don't use the Service.

What Mediator.ai is — and isn't

Mediator.ai is an AI-assisted mediation tool. It helps parties articulate their positions, surface tradeoffs, and find agreements they can both accept. It is not a law firm, does not provide legal advice, and does not represent any party.

Output from the AI mediator — including suggested terms, draft agreements, and analysis — is a starting point for your own decisions, not a substitute for advice from a licensed attorney in your jurisdiction. For matters with legal weight (contracts, employment, tenancy, custody, financial settlements, and similar), we strongly recommend consulting a qualified attorney before relying on anything generated here.

Your account

• You must provide a valid email address and keep your account credentials secure.
• You are responsible for all activity that occurs under your account.
• You must be at least 18 years old, or have parental consent where required by your jurisdiction.
• One person, one account. Don't create multiple accounts to circumvent rate limits or abuse promotional credits.

Acceptable use

You agree not to:

• Use the Service for anything other than genuine mediation or dispute-resolution preparation.
• Submit content that is illegal, harassing, threatening, or designed to harm another party.
• Attempt to extract, reverse-engineer, or replicate the underlying AI models or their prompts.
• Use the Service to provide legal services to third parties without their independent consent.
• Probe, scan, or attempt to bypass rate limits, quotas, or security measures.

We reserve the right to suspend or revoke promotional credits and, in severe cases, terminate accounts that violate these rules. Purchased credits in such cases will be refunded on a pro-rata basis.

Payments and credits

• The Service is pay-as-you-go. You purchase prepaid credits and the system debits them as you use the AI mediator. See pricing for details.
• Payments are processed by Stripe. We do not store your full card details.
• Purchased credits are valid for 12 months from the date of purchase. Unused balance may be refunded on request before that date. Promotional credits (granted as part of trials or experiments) may expire on a separate schedule. The expiry date is shown when the grant is issued.
• Refunds for unused balance are available on request via hello@mediator.ai. Refunds for system errors (sessions that didn't complete due to our fault) are issued at our discretion, generally as restored credit.

Confidentiality between parties

Conversations between parties in a mediation are visible only to invited participants and the AI mediator. Mediator.ai does not disclose the substance of these conversations to third parties except as required by law.

However, Mediator.ai is not a confidentiality wrapper in the legal sense — communications here do not enjoy the legal privilege that attaches to communications with a licensed attorney or, in some jurisdictions, to formal mediation conducted by a certified mediator. If legal privilege matters to your situation, consult an attorney.

No warranty; limitation of liability

The Service is provided "as is" and "as available", without warranty of any kind, express or implied. We make no guarantees about the accuracy, suitability, or legal validity of any output the AI generates.

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the Service is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

Termination

You may close your account at any time by emailing hello@mediator.ai. We may suspend or terminate accounts that violate these terms, with reasonable notice except in cases of suspected fraud or abuse.

Service discontinuation

We may discontinue all or part of the Service at any time. If we discontinue the Service in a way that prevents you from using your remaining purchased credits, we will refund any unused purchased balance pro-rata within 30 days, to the original payment method where possible. Promotional credits (signup grants, gifts, trial credits) are not refundable.

Governing law

These terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-law rules. Any dispute arising out of these terms shall be resolved in the courts of Travis County, Texas, except where you have non-waivable consumer protections under the law of your jurisdiction.

Changes to these terms

We may update these terms as the Service evolves. Material changes will be announced on this page with a new "Last updated" date. Continued use of the Service after a change constitutes acceptance of the updated terms.

Contact

Questions about these terms: hello@mediator.ai.