Privacy Policy

Mediator.ai LLC ("we", "us", "Mediator") provides an AI-assisted mediation tool. This page explains what we collect, why, and what we do with it. The short version: your negotiation content is confidential to you and the parties you invite, we don't sell your data, and we keep what we collect to the minimum needed to run the service.

What we collect

• Account information: the email address you sign up with, and an optional display name.
• Mediation content: the messages you exchange with the AI mediator and any other parties you invite into a conversation.
• Usage and analytics: standard product analytics (page views, button clicks, feature usage) to understand how the product is used and to debug issues. We use PostHog for this. On the marketing site we also enable PostHog session replay (anonymous mouse movement, scroll position, and click positions) to diagnose where new visitors get stuck — form input fields are automatically masked so we never capture what you type into the email box or any password field.
• Payment information: credit-card and billing data is processed by Stripe; we never see or store full card numbers.
• Marketing attribution: if you arrived via a paid Google ad, we capture the click ID (gclid) so we can measure the ad campaign's effectiveness.

How we use it

• To run the AI mediation: your messages are sent to large-language-model providers (currently Anthropic) to generate the mediator's responses.
• To bill you for usage: we record token costs and debit your prepaid balance accordingly.
• To improve the product: aggregated, anonymized usage patterns inform what we build and what we fix.
• To send service emails: verification, payment receipts, and the occasional product update. We don't sell your email or send marketing blasts.

Confidentiality of negotiation content

The substance of your conversations with the AI mediator — what you're negotiating, what you wrote in your statement, what positions you proposed — is treated as confidential. We do not use it to train models. We do not share it with anyone outside the parties you invited into that specific conversation.

The exception is the LLM provider call described above: the content of your message is sent to the provider to generate the response. Anthropic's API terms specify they do not retain or train on this data. If that policy ever changes, we will notify users.

Cookies and tracking

We use a small set of first-party cookies for: keeping you signed in, remembering your last conversation, attributing paid ad clicks, and measuring funnel performance. We honor browser Do Not Track signals where the analytics provider supports them, and we apply Google Consent Mode v2 defaults that deny advertising and analytics storage by default for visitors from the EU, UK, and EEA.

Your rights

You can request a copy of your data, ask us to correct it, or ask us to delete your account, by emailing hello@mediator.ai. EU residents have additional rights under GDPR, including the right to object to processing and the right to lodge a complaint with a supervisory authority.

Data retention

We retain account and conversation data for as long as your account is active. When you delete your account, we delete personal data within 30 days, except where we are required to keep records for legal or tax purposes (e.g., transaction records).

Security

Data in transit is encrypted via TLS. The application database (PostgreSQL on Neon) is encrypted at rest. We use industry-standard practices for authentication and access control. No system is perfectly secure; if you suspect a vulnerability, please report it to hello@mediator.ai.

Changes to this policy

We may update this policy as the product evolves. Material changes will be announced on this page with a new "Last updated" date. Continued use of the service after a change constitutes acceptance of the updated policy.

Contact

Questions about this policy or how your data is handled: hello@mediator.ai.